Terms of service

Souldaze – Terms of Service

Last Updated: 28/11/2025

Welcome to Souldaze. By accessing our website, purchasing our products, or engaging with our services, you agree to the Terms of Service below. Please read them carefully before using our site or visiting our store.

1. About Us

Souldaze is a South African clothing retailer based at:
3 Whitby Road, Wynberg, Western Cape, South Africa

These Terms apply to all online interactions, orders, and communications made through our website, social media platforms, or any digital sales channels we operate.

2. Use of Our Website

By using this site, you agree to:

Use the website for lawful purposes only.
Not attempt to disrupt, hack, or misuse the site.
Not copy or exploit any content, imagery, or product listings without permission.

Souldaze may update or remove website content at any time.

3. Product Information

We aim to ensure that all product descriptions, prices, images, and details are accurate and up to date. However:

Colours may vary depending on screen display.
Sizes may vary slightly due to fabric differences.
Items may sell out quickly.
Souldaze reserves the right to change or discontinue products without notice.

4. Pricing & Payments

All prices on our website are listed in South African Rand (ZAR).
Prices may change without notice.
Payment must be completed before an order is processed.
We may refuse or cancel an order if we detect fraudulent or suspicious activity.

Accepted payment methods include card payments, EFT, and other common South African payment options where available.

5. Orders & Delivery

Once an order is placed, you will receive confirmation via email or message (where applicable).
Delivery times may vary depending on location and courier availability.
Souldaze is not responsible for delays caused by the courier or external factors, but we will assist where possible.
Delivery fees will be displayed at checkout (if applicable).

6. Returns & Exchanges

Our full return policy applies to all online and in-store purchases:

Returns accepted within 14 days (2 weeks) from purchase or delivery.
Items must be unused, unworn, unwashed, undamaged, and in original packaging.
Sale items are final and cannot be returned or exchanged.
Returns must be made in person at our store during opening hours:
3 Whitby Road, Wynberg, Western Cape

Refunds will be issued to the original payment method once the return is approved.

7. Privacy & POPIA Compliance

We respect your privacy and protect your personal information in line with the Protection of Personal Information Act (POPIA).

We collect only the information necessary to:

Process orders
Contact you regarding your purchase
Improve your shopping experience

We do not sell or share your information with third parties unless required by law or to fulfil your order (e.g., courier services).

You may request access, correction, or deletion of your personal information at any time.

8. Intellectual Property

All content on this website, including images, branding, designs, text, and logos is the property of Souldaze.
You may not copy, reproduce, or distribute any content without our written permission.

9. Limitation of Liability

Souldaze is not responsible for:

Damages from improper use of products
Third-party delivery delays
Website downtime or errors

Our maximum liability is limited to the amount you paid for the product, as allowed under South African consumer law.

10. Changes to These Terms

We may update or revise these Terms of Service at any time. Changes take effect when posted on this page. Continued use of the website constitutes acceptance of the updated terms.